Welcome to (Website Name)

Welcome to (Website Name), operated by INFRAXCEL IT SOLUTIONS PRIVATE LIMITED ("we," "us," or "our"). This Refund Policy outlines the conditions under which our payment gateway services may allow refunds. By continuing to use our platform, you acknowledge that you have read, understood, and agreed to the terms outlined herein. If you do not accept any part of this policy, please discontinue using our services, as agreement is mandatory for continued access.

Eligibility for Refunds

Refunds may be considered under the following qualifying situations:

• Duplicate Transactions: If your account has been debited more than once for a single payment instance, you may request a refund.
• Unauthorized or Suspicious Transactions: If a payment was made without your consent or if fraudulent activity is suspected.
• Incomplete or Failed Orders: If the payment was processed, but the promised product or service was not delivered as intended.

To qualify, requests must be raised within 48 hours from the date of the transaction. Requests submitted beyond this window may be denied, as timely verification of transaction data becomes more difficult with time.

How to Submit a Refund Request

To begin the refund process, the following details must be submitted through our official support channels:

• Transaction Information: Provide the transaction ID, date, and exact amount to enable us to locate and verify the payment.
• Explanation for the Request: A clear account of the issue prompting your request for a refund.
• Supporting Materials: Any relevant documents such as receipts, screenshots, or email threads to help us assess the claim effectively.

Refunds will be processed in the original payment currency and amount unless otherwise stated. Upon receipt of your complete request, we will evaluate the submission in detail to determine eligibility.

Refund Processing

If your refund is approved, the amount will be credited to the original payment method within 5 to 7 business days. Please note that actual processing timelines depend on the policies of your bank or payment service provider.

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Late Submissions: Requests submitted after the 48-hour deadline will be considered invalid.
• Fulfilled Orders: If the product or service was successfully delivered as agreed, refund claims will not be honored.
• Policy Violations: Transactions associated with violations of our terms of service—including misuse or fraudulent conduct—are ineligible.
• Fraudulent Requests: Any refund request deemed dishonest or deceptive may be denied at our discretion.

(Website Name) reserves the right to reject refund claims that do not comply with these criteria. We are under no obligation to issue refunds in such instances and assume no liability for doing so.

Third-Party Payment Gateways

Refund processing is also subject to the timelines and policies of external banks and third-party payment processors involved in the transaction. While we make every effort to assist you, we cannot guarantee or be held accountable for delays or decisions made by these external entities.

We recommend reviewing the refund and dispute resolution policies of your payment provider or bank, as they may differ from ours.

Policy Revisions

We may revise or update this Refund Policy at any time, without prior notice. Modifications may reflect updates to legal requirements, industry standards, or internal business processes. Any revisions will be posted on our website, and the new version will apply to all refund requests submitted thereafter.

Users are responsible for staying informed of any updates by reviewing the policy regularly. Continued use of our services after such updates indicates your acceptance of the new terms.

Contact Details

If you have questions about this Refund Policy, wish to verify your eligibility for a refund, or need assistance submitting a claim, please contact our customer support team at (mention email). Our representatives are available to assist with any concerns or queries you may have.