Introduction

Welcome to our website, operated by INFRAXCEL IT SOLUTIONS PRIVATE LIMITED and branded as Infraxcel IT Solution (“we,” “us,” or “our”). We specialize in providing payment gateway and facilitation services, which also extend to the subsidiaries operating under the Infraxcel IT Solution umbrella. All references to Infraxcel IT Solution within this policy include these affiliated entities. Any additional subsidiaries that may be introduced in the future will also be governed by the same principles outlined in this policy.

Safeguarding your personal privacy and maintaining robust data security are fundamental commitments we uphold. This document explains how your information is gathered, managed, and utilized when you access or engage with Infraxcel IT Solution or make use of its payment processing features—whether you are a customer or a business user.

We are dedicated to securing and respecting the confidentiality of all personal information you share with us. Information is collected when you interact with our services—whether through filling out registration or inquiry forms, completing transactions, or accessing our offerings via mobile apps or integrated APIs. All data handling is performed in accordance with this privacy policy.

By choosing to use Infraxcel IT Solution’s features, technologies, digital platforms, or applications, you acknowledge and consent to the data usage practices and terms detailed in this policy.

Data Collection

When using our services, you may provide or we may collect various types of personal data, including the following:

• Personal Information: We collect your name, email address, contact number, and shipping/billing address to verify identity and maintain communication.
• Business Contact Information: Details like your company name, business type, and department help us customize services to fit organizational needs.
• Account Access Credentials: To maintain secure access, we gather login details such as your username and password.
• Payment Information: We collect financial data to enable transaction completion, increase payment security, and ensure seamless operations.
• User Content: Posts, feedback, reviews, and social interactions help us assess preferences and boost platform engagement.
• Device Identifiers: Unique identifiers from your device allow us to enhance performance and ensure better system security.
• Location Information: We collect location data to enable region-specific features and to detect suspicious or unauthorized activity.
• Verification Documents: We may request official identification or business documentation to meet compliance and regulatory obligations.
• Technical Metrics: Data such as browser type, device OS, and IP address is used to fix bugs, improve system compatibility, and analyze performance.
• Additional Details: We may collect time stamps, browsing behavior, cookies, gender, age, and other metrics to tailor the platform to your preferences.

Some information is collected automatically using cookies and tracking tools. During payments, your data may be shared with merchants to ensure order processing.

Data Accuracy and User Responsibility

You agree that all data submitted is accurate, current, and complete. You are responsible for correcting any inaccuracies. Your information can be reviewed and updated at any time via your account settings.

How Your Data is Used

We process your data for the following purposes:

• Transaction Management: We process your data for payment authorization, invoicing, refund processing, order tracking, and resolution of disputes.
• Service Delivery: Data is used to generate invoices, send updates, manage account access, and deliver purchases or subscriptions.
• Identity & Fraud Checks: We use your information for identity verification, fraud prevention, and compliance with regulatory frameworks.
• Business Development: Collected data helps us improve product features, conduct market analysis, and shape service strategies.
• Legal and Contractual Compliance: Your data helps us satisfy legal duties, maintain financial reserves, and follow regulatory guidelines.
• Analytics and Intelligence: We generate reports and insights from your data to support operational improvements and strategic decisions.
• Policy and Regulation Enforcement: We uphold company policies and industry standards, ensuring fair and transparent usage.
• PCI Compliance: All financial transactions are handled according to PCI-DSS standards, ensuring high-level security.
• Personalization & Marketing: We use your preferences and behavior to offer relevant content, recommendations, and promotional material.
• Secure Payment Storage: Where applicable, we may securely store your payment details for recurring
• Secure Payment Storage: Where applicable, we may securely store your payment details for recurring billing and faster checkouts.
• Sales Performance Review: Transaction data helps us identify trends and enhance customer offerings based on purchase behavior.
• Data Sharing with Authorities: When necessary, we share data with auditors, legal advisors, or authorities to ensure lawful operations.

Data Security & Storage

We utilize encryption, secure infrastructure, and routine audits to guard your data against unauthorized access. Though no system is infallible, we remain committed to preventing data breaches. If a breach is suspected, reach out to us immediately at infraxcelitsolution@gmail.com.

Some data may be processed in jurisdictions with different privacy laws. By using our services, you consent to such transfers as part of global operations.

Data Retention Policy

We retain your personal information only as long as necessary for its intended use or as required by law. Once no longer needed, data is securely deleted or anonymized. Certain transaction data may be kept longer to comply with financial or legal obligations. We periodically review and update our retention practices to stay compliant.

Data Sharing with Third Parties

We may share limited personal information with third-party vendors for fraud detection, transaction handling, and customer service. These partners must follow strict protocols to protect your data.

Customer information may also be shared with financial institutions to enable seamless payments. Merchants may receive relevant order details to complete service fulfillment. We recommend checking partner privacy policies for more insight.

Corporate Events & Data Transfers

In case of mergers, acquisitions, or organizational changes, your data may be transferred to new entities. We will inform you in advance of any major changes in policy via email or website notification.

Legal Disclosures

We may release personal data if required by law enforcement, judicial proceedings, or government regulations. Data disclosures may also occur to prevent fraud or protect company interests.

Payment Security

Your payment data is encrypted and processed securely in accordance with PCI-DSS protocols. With your consent, saved payment methods may be used for recurring or one-click purchases. When required by law, transaction details may be reported to authorities.

Minors Policy

Our platform is intended for users aged 18 and above. We do not knowingly collect data from minors. If an account is found to be used by a minor, it will be terminated and the associated data deleted. Parents or guardians can contact us if they suspect a violation.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external platforms. Always review their privacy policies before engaging with them.

Public Forums

Any information shared in public areas, such as forums or reviews, may be visible to others. If you want to delete content you’ve posted, please contact us. While we strive to remove such data, complete deletion is not always guaranteed.

Policy Updates

We may update this policy to reflect legal changes or service enhancements. Any changes will be posted here, and you may receive notifications via email or website alerts.

Contact Us

For any questions or support related to this policy, please reach out to us at infraxcelitsolution@gmail.com. Our customer support team is available to assist with all inquiries.